
Vingcard Elsafe Return Merchandise Authority (RMA) request Please enter all the following information to obtain an RMA number. Note, you need an RMA number BEFORE returning any goods. It is essential to include all the following information so that we may assist you in a timely manner. PLEASE NOTE STOCK ORDERS PLACED VIA THIS SITE WILL NOT BE FILLED, ORDERS CAN BE SENT BY: FAX: +61 7 3275 9599 EMAIL: australia@vcegroup.com Thank you!
Hotel Name
First & Last Name
Phone Number
Email Address
Agreement Number If agreement number is not know enter N/A
Address
Parts Being Returned
Special notes for Repair Centre
After clicking submit, we will process your request and contact you within 72 business hours with your RMA number. Please print a copy of the email and include it in the parcel. Please also include an order number where required. To ensure your repairs are processed efficiently please write the RMA number on the outside of the box. For any questions or support please contact the Repair Centre on 1300-796-233


Click the below image to download a parts breakdown
Classic MAG Locks	Classic RFID	Signature MAG	Signature RFID	Front Desk Equipment